Wonka here. First off folks out there here is a tip from me straight to you. Owner is on the warpath. Who with you say straight away possibly hiding under the duvet, with people who (list) 1. Moan 2. cancel things and make it sound reasonable (giving Owner a very good if not excellent excuse to moan - I DID NOT SAY A WORD she says to me. and 3. question Owner's simple and clear request to speak to a Manager. Asking Owner 'Why' is not just foolhardy, it is the forerunner to turning this question back on yourself. ie why did I say that. all this to one side, it is a good and sunny day BUT, and here comes in Owner again, there is a cold and biting yes biting wind. IT IS ONLY WARM in the sun she advised. Me? I hardly ever moan, even when Ruggles shuns my every attempt to be friendly. alright perhaps running towards him with a fluffed up tail doesn't register as friendly but you know my intentions......I don't moan when Owner takes a good ten minutes doing things before feeding me in the morning. In sum I DO NOT MOAN. it wasn't me.